Privacy policy

This policy covers Go’nGo’s website, customer app, rider app, booking, delivery and support services. Go’nGo uses Errandify to operate its apps and manage customers, riders, deliveries and related records. If you have a privacy question or request, use the contact page linked below.

When you create an app account, we collect details such as your name, email address and phone number. A password is used to secure your account. Bookings can include pickup and drop-off addresses, sender and recipient contact details, package descriptions, instructions, quoted fees, payment status and delivery events.

We also receive information you submit through the website, including contact messages, booking details and rider applications. Rider applications may include identity and licensing documents. The app can store saved places, wallet activity and a device notification token if you enable notifications.

For riders, we process roster and profile details, identity and licensing documents, vehicle and shift information, assigned jobs, delivery updates, handover photos and signatures, fuel requests and receipts, earnings, and bank details supplied for approved payouts. Safety reports may include an SOS location. A device token is used to send rider job notifications when enabled.

The customer app asks for your current location only when you choose to use it for a pickup or drop-off point. You can enter an address instead. The app does not request background location access. You can change location permission in your device settings.

The rider app may use precise location while a rider is working in an active delivery screen to update dispatch and show nearby work, and when a rider sends an SOS. Location updates stop when that delivery screen is closed or the job ends; the current app does not continuously track riders after the app is closed. You can change location permission in your device settings, although some rider features need a current location to work.

We use this information to create and secure accounts, review rider eligibility, calculate quotes, arrange and track deliveries, record handovers, manage shifts and fuel requests, show payment, payout and wallet activity, send delivery and service notifications, respond to safety incidents and support requests, prevent misuse, and handle disputes or applicable record-keeping duties.

Go’nGo staff and assigned riders receive the booking information they need to handle a delivery. Errandify provides the underlying customer-app and delivery-management services. Payment processing may involve Paystack and the banks used for transfers. Firebase supports optional push notifications; address or mapping providers may process a location search. These providers receive information needed for their part of the service.

Rider identity documents, proof of delivery, fuel receipts and payout details are available to authorized Go’nGo personnel and the Errandify services that process them. Delivery recipients may be shown the proof and status relevant to their own order. We do not publish rider documents or live location to the public.

We may disclose information where required by law, to protect customers or the service, or to resolve a delivery or payment dispute.

We keep account and operational information while it is needed to provide the service. Delivery, payment and support records may remain after an account closes where needed for accounting, legal duties, safety, fraud prevention or dispute handling. Information is deleted or de-identified when it is no longer needed for those purposes.

You can turn off device notifications or location access in your phone settings. The customer app lets you close your account. Riders can ask Go’nGo to correct roster or credential information and request account closure through support. To ask for access, correction or deletion of your information, send a message through Go’nGo’s contact page and include enough detail for us to identify your account safely.

We may update this page as the service changes. The updated date at the top shows when this version was published. Material changes will be communicated through an appropriate service channel.