Terms of service

Go’nGo provides customer-facing booking, dispatch and delivery services. Availability depends on operating area, rider capacity and the details of the delivery. We may decline or pause a request that cannot be handled safely or lawfully.

Please give accurate pickup and drop-off details, contact numbers, package information and instructions. A price shown before confirmation is based on the details you provide; changes to those details may require a new quote. A delivery is booked only after the booking flow confirms it.

Pickup and arrival times are estimates. Traffic, weather, access to a location and other operational conditions can affect them. Follow the status shown for your delivery and contact support if an update looks wrong.

Package contents must be lawful, safely packed and accurately described. Tell us about fragile items or special handling before booking. The sender and recipient should be reachable at the numbers provided and ready for pickup or handoff at the agreed locations.

The payment method and amount presented for a booking apply to that booking. If bank transfer is offered, use only the account details shown in the booking or confirmed through Go’nGo’s official support channel. Customer wallet balances and credits may be applied where the app offers that choice; a promotional credit is separate from a cash payment.

If a payment or refund appears incorrect, contact support with the delivery reference and payment details. Do not send a transfer twice without checking its status.

The customer app lets you cancel a delivery before a rider has been assigned. For an assigned delivery or a change to the route or package, contact Go’nGo support. Any payment adjustment depends on the booking’s status and the circumstances of the request.

Keep your sign-in details private and tell us if you suspect unauthorized use. You can close your customer-app account from Account. Records needed for deliveries, payments, disputes or legal duties may be retained as explained in the privacy policy.

Use the Go’nGo contact page for help with a booking or these terms. We may update these terms as the service changes; the updated date at the top identifies the current version.